Complex IT functions basically represent a very sensitive system, therefore increasing the risk of quality in the services with the technical demands of the company. This situation flows but often not enough in the evaluation processes of the company, if outsourcing decisions are prepared”, white re houses from his consulting experience. For example, possible discrepancies in the mentalities of the quality and the performance potential on pages of the provider would not systematically assessed. Apart from the performance level, the company also in the building and design of outsourcing contracts see still a significant need for optimization. This applies to the contractual arrangements and the associated costs for external support through legal and technical consultants, but also for the content of the contract. So, 43 per cent criticize that they receive usually not customizable draft of contract of the service providers.
Similarly, many complain about inadequate specifications or large room for interpretation in the agreements, as well as complicated pricing models. Also missing about every second IT Manager in innovation schemes appropriate to the performance agreements. But also here many with self-criticism, not save, if they determine internal weaknesses in the Treaty – and provider-management or forgot to regulate property rights and intellectual property rights in the outsourcing contracts clearly. All this last led with 39 percent of the respondents to that extensive contractual negotiations had to be conducted with the providers. It is therefore not surprising that the most important conclusion from the recent experiences with outsourcing projects is up-to-date to ensure a clearer drafting. The sourcing analyst thinks this re homes necessarily for you. The problems begin often unclear terms that then make for unnecessary room for interpretation in the outsourcing life”, it problematized.
Nevertheless he here warns of wrong assessments. Even a well thought-out contract is not “Guarantee for the fulfillment of all expectations, but an essential tool of risk management, since the performance objects, qualities and expectations for both parties be held precisely.” This is but in line with every second companies that want to attach in the future more importance that the service level agreements are defined more specific and more flexible. Belongs to their further intentions, to optimize the selection of the provider and to realize a better monitoring of the external services and to improve the internal management of the provider. And yet another trend can be read out from the ardour study: for the companies, the IT outsourcing is increasingly become a self-image. Also, if you register still several weaknesses, is just in every fifth case via an insourcing as a possible consequence of thinking? On the contrary, 29 percent of companies currently plan to expand the outsourcing of IT functions. Results: The results can see Research_Outsourcing Erfahrungen.zip as Web – and print-optimized graphics are available for download.